Any claim after the goods have been signed for will need to be assessed by Agile Office Furniture.Agile Office Furniture must be notified within 24 hours of receipt of goods in order for a claim to be considered and lodged, please contact us.If this is not noted, your item is then deemed to have been ‘received in good condition’. If goods are received in damaged condition this must be noted on the delivery docket at the time of signing.You must inspect your order for any damage upon receipt and prior to signing with the courier.In order for a claim to be considered, please note the following:
#DOUBLE SIDED WORK DESK FREE#
If you have purchased a faulty, incorrect or damaged item, we will refund or remedy the situation free of charge by either: To begin the process, please email us at or use our contact form and select “Refund & Return” as the subject and let us know you’d like to return your item(s) with your proof of purchase. Delivery costs for non-defective goods will be met by the customer and a 10% restocking fee will apply.To complete your return, we will require a receipt or proof of purchase.To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging.This means that if you’d like to return your item, you must initiate the return process within 30 days from the date of receiving your product. Once your order has been processed you will receive an email with your tracking details.
#DOUBLE SIDED WORK DESK FOR FREE#
Please contact us for pricing : you are not eligible for Free Shipping, Agile Office Furniture will call or email prior to order dispatch. Īdditional charges may apply for Rural and other Island customers, or multi-level buildings. In order to verify and check your delivery address, please use the Address Checker tool on the NZ Courier website. Rural / Non-Urban areas are defined by New Zealand Couriers as those that sit outside regularly serviced areas (Business & Residential Delivery Zones). We use New Zealand Couriers to define Rural / Non-Urban areas around New Zealand. Please check the access to your home/business in respect to larger furniture items before placing your order as Agile Office Furniture cannot be held liable for items that do not fit into your building. If you order a number of items, there may be more than one delivery, as products are sometimes sent from a number of our suppliers. Please contact us as soon as possible so we can take care of any issues. Please refer to our Freight Acceptance Policy for information.Īny claim for damage must be made within 24 hours after receiving your goods. Please note that any damage in transit must be noted on the delivery docket upon receipt of your order. Items will not be left at an address unattended.Ī signature will be required for furniture items upon delivery and your order will not be left at an unattended address, unless otherwise stipulated. Receipt of your order will be confirmed at the time of placement.Īgile Office furniture uses third-party freight companies for furniture deliveries, so please note any special delivery instructions when you place your order.
We may however need to amend this time-frame due to circumstances that are beyond our control. All orders placed after 3pm will be processed the following business day.ĭelivery is normally 2 - 5 working days from your order processing date, unless advised at the time of your order placement / payment. Shipping is free for items delivered to metro addresses within New Zealand.
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